Deposit Not Receive

What Need To Do If Deposit Not Receive Yet?

Q: How i can submit issue about deposit not receive on self-service center TC Lottery?

A: To submit deposit not receive on self-service center TC Lottery, please follow this step

  1. You need to use this link https://9987.live/
  2. After you enter the link then close the notification
  3. Select issue and choose Deposit not receive
  4. Fill your TC Lottery ID account
  5. Fill deposit amount you transfer
  6. Fill UTR number
  7. Fill Receiver UPI ID
  8. Attach the deposit receipt proof clear and detail
  9. Submit issue

How To Find Deposit Receive with UTR,UPI Receiver inside

Q: I'm not really understand about the UTR number and Receiver UPI ID where i can find that ?

A: You can find it on the bank / wallet apps you using

1. You open the bank / wallet apps you use for transfer deposit
2. Search on the history transaction / inbox
3. Press the transaction you do to show the detail transfer

You can check also the photo below to see the explanation to check the deposit receipt proof

1. Deposit amount
2. Receiver UPI ID
3. UTR number
4. Time and date transaction

This 4 is need to be show clear and detail so our deposit department can help to check faster

Status Issue

Q: How can I check the status of the issue deposit not received at the self-service center TC Lottery?

A: You can check the status of the problem by clicking Check Issue Status, then fill in your TC Lottery ID account and select the problem of deposit not received. Finally, click Search, and your problem status will be displayed.

Success Status

Q: I already checking and the status in here already success and there is a notes Pass - Success "Deposit success process to your account with UTR:xxxx" what is that mean ?

A: For that mean our deposit department already checking your deposit and successfully process to your TC Lottery account, you just need to check it on TC Lottery account to see your balance ente

Reject Status

Q: What about with status reject i need to know if my deposit not receive issue get reject by TC Lottery deposit department?

A: Okay rest assured we will help to explain to you there is few notes rejection you need to know we will give explanation on this below:

  1. Reject “Deposit not receive yet, we will follow up your deposit please wait patiently”:
    this mean the deposit still not receive by TC Lottery deposit department and you need to wait patiently, You don’t need to submit it repeatedly, our specialists will record this order and follow it up for you!You can also consult your bank to check the UTR status and resubmit to understand the status of your deposit.
  2. Reject “Provide proof receipt with date,time,UTR,amount”:
    this mean your deposit proof you submit not showing all detail needed or not clear, you need to know that we need you show with amount,UTR number, UPI ID receiver, date and time
  3. Reject “ID account incorrect. Provide the correct ID”:
    this mean make sure again your ID account you submitted on self-service center TC Lottery is it already correct or not
  4. Reject “Proof incorrect, provide the correct proof receipt”:
    please check again your deposit proof receipt must be the proof and not any other than the proof
  5. Reject “Check ID and receipt since its not match”:
    this mean you need to check again form deposit on the TC Lottery ID account and the proof receipt deposit is it have match date, time, amount and the channel payment you use
  6. Reject “Resubmit form and fill receiver UPI ID”:
    this mean the issue deposit not receive you submitted on self-service center TC Lottery not fill the UPI ID receiver and our deposit department need that UPI information for faster checking
  7. Reject “Provide proof receipt with UPI ID receiver shown!”:
    this mean the proof receipt you provide is not showing the UPI ID receiver and our deposit department need the UPI information for faster checking
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